TERMS AND CONDITIONS
The pole space is a boutique pole dance studio, specialising in one on one or small group (pole dance) lessons. We enjoy giving you the extra attention that you don’t always receive in large classes. If you have a specific pole trick you want to work on, improve your dance technique or build strength we’d love to help you achieve that goal.
Terms & Conditions
The Pole Space takes all reasonable care in the conduct of its lessons. (By entering the studio you agree that The Pole Space is in no way responsible for injury or loss caused during lessons or whilst participants are at or near the studio. )
You are responsible for ensuring that you are physically and medically fit for the lesson/practice time that you are participating in. During the lesson/practice time you must take care of your own personal safety at all times and inform the instructor of any physical limitations you may have. If you have a pre-existing medical condition or in doubt as to your suitability for the lesson/practice time, consult your physician for medical clearance.
Where an instructor is not present, for either Solo or group practice time bookings, Everyone is responsible for their own safety and well-being. If injury does occur it is solely the individuals responsibility to seek medical attention and is in no way The Pole Space’s responsibility.
For any group bookings, anyone intending to teach the other students/friends must have the necessary public liability insurance.
(You understand that ) classes at The Pole Space may be physically strenuous and (you voluntarily participate in them with full knowledge that) there is risk of personal injury or death.
(You agree that you will not sue or make any other claims of any kind whatsoever against The Pole Space or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.)
Alcohol and drugs are prohibited by law before or during any pole dancing lessons and activities conducted or organised by The Pole Space.
Payments
All bookings must be paid in full prior to appointment, payments can be made online or over the phone. If payment has not been received at the time of appointment, the booking may be canceled or rescheduled.
Memberships
Memberships are billed weekly from your selected account unless discussed with the owner.
Memberships can be paused for illness or injury, travel or other if discussed with the owner. If you have purchased a membership on promo, you must speak to the owner first before cancelling or you will not be able to sign back up for the promo if it has ended.
Credits will roll over if not used.
No refund will be made for credits that have rolled over and not been used.
Cancel anytime.
Credits left on an account after cancelling will not be refunded.
Rescheduling/Change of Appointment
A minimum of 6 hours is required to reschedule or cancel any practice time or group class booking.
A minimum of 24 hours is required to reschedule or cancel your private pole or aerial booking.
Cancellation Policy
We do not provide refunds, change of mind or unable to attend your lesson due to changes in personal circumstances, work commitments or other reasons beyond your control. We offer you the opportunity to reschedule 48 hours prior to your appointment or you may pass/sell your lesson to another person/student.
No-Show Policy
Students who fail to cancel or reschedule their booking and are a No-Show, will not be entitled to a refund or lesson credit.
Gift Vouchers
Gift vouchers are not redeemable for cash.
Gift Vouchers must be undertaken on or before expiry date presented on the voucher.
Gift vouchers are valid for 3 months from date of purchase.The expiry date is final cannot be extended.It is the purchaser's responsibility to advise the recipient of term's and conditions applicable to a The Pole Space Gift Voucher.
Privacy
All information collected will be used solely by The Pole Space to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary.